Customer Service – Sales

You like working with people and are passionate about providing an exceptional customer experience. You focus on the customer and market products and services unique to their needs while keeping a genuine smile on your face.

Job Duties

  • Greet customers and discuss type, quality, price, and quantity of merchandise and services required including date, time and place of delivery.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Resolve customer complaints in a professional manner.
  • Prepare invoices and accept cash, cheque or credit/debit card payments, exchanges, refunds, discounts, coupons or other offers.
  • Inform customers about the care and maintenance of arrangement.
  • Be available and willing to help in Production Design, Operations, Delivery as required.
  • Maintain a clean and organized working environment.

Competencies

  • Committed
    Internally motivated to stay focussed and on task.
  • Team Oriented
    Works well with co-workers and customers to contribute to the businesses overall success.
  • Emotionally Resilient
    Able to bounce back to a normal emotional state after being exposed to negative, stressful situations.
  • Ethical
    Acts within society norms and moral principles including honesty, respect and self-control
  • Quality Oriented
    Set high quality standards and strive for continuous improvement.
  • Excellent Communicator
    Expresses and transmits information with consistency and clarity both orally and in writing.
  • Reliable
    Consistently on time with good performance results.
  • Detail Oriented
    Attend to details and pursue quality in the accomplishment of tasks, sometimes under pressure.
  • Supportive
    Provides encouragement and assistance to customers and other team members.

Education & Experience

  • High School Diploma / GED Equivalent
  • 1+ years experience in customer service

Work Conditions

  • Flexible hours including nights, weekends, and holidays
  • Office and retail flower shop environment
  • Variety of scents and odours, some heavy at times

Physical/Mental Requirements

  • Extended periods of standing
  • Interaction with staff and the public at large
  • Keyboarding skills
Apply now

Other Positions

Production Floral DesignerProduction Floral Designer

You appreciate the beauty of flowers and will use your passion for the art of arrangement to create bouquets and displays for a variety of occasions.

Learn more

Delivery DriversDelivery Drivers

Are you naturally friendly and courteous and enjoy meeting new people? Can you focus on getting the right product to the right place at the right time, every time? Do you abide by all traffic rules and have an excellent driving record? Is your favourite reward seeing the smiles and joy on recipients faces and listening to their stories? (more…)

Learn more

Seasonal HelpSeasonal Help

You are in awe of the wonder of nature and are keen on protecting and nourishing it’s most delicate specimens. You are a self proclaimed “green thumb” and have a strong interest in floriculture. You enjoy outdoor labours and have fun getting your hands dirty.

Learn more

Return to all Careers