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Frequently Asked Questions

What happens after I place an order?

Once you place your order online you will be redirected to a “Thank You” page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after receives your order. If you do not receive this message within four hours of placing your order, there might be a delay due to increased web traffic. If this happens, please feel free to contact us via email or phone to ensure that your order is being processed.

Can I change the delivery address or date of delivery?

We will be happy to change the delivery address or date of delivery as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order’s delivery address, please call us directly at (519)253-1123 or Toll Free at 1-888-451-6696.

Which credit cards are accepted?

We accept American Express, MasterCard, and VISA.

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card.

What was the total charged to my credit card?

When you place your order online, you are presented with the accurate total (which includes, applicable tax, delivery and any discounts or promotions).

What are the advantages of Becoming a Member?

Becoming a Member offers you a growing number of personalized benefits to make shopping with us faster, easier, and more intuitive. These are free services, which include the following benefits

  • Faster, easier shopping
  • Previous Order History
  • Exclusive special offers

You can register automatically when you order flowers or by visiting My Account.